{"id":26988,"date":"2018-08-25T13:35:42","date_gmt":"2018-08-25T10:05:42","guid":{"rendered":"https:\/\/eshraagh.com\/pe\/return-policy\/"},"modified":"2024-09-07T21:30:49","modified_gmt":"2024-09-07T18:00:49","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/eshraagh.com\/pe\/en\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"26988\" class=\"elementor elementor-26988 elementor-353\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7b4b845 e-flex e-con-boxed e-con e-parent\" data-id=\"7b4b845\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1880069 e-con-full e-flex e-con e-child\" data-id=\"1880069\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-43e3ae2 elementor-widget elementor-widget-heading\" data-id=\"43e3ae2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return <span style=\"color:var(--e-global-color-primary)\">Policy<\/span> <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-06ab7b9 e-n-tabs-mobile elementor-widget elementor-widget-n-tabs\" data-id=\"06ab7b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;horizontal_scroll&quot;:&quot;disable&quot;}\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"6993849\" aria-label=\"Tabs. Open items with Enter or Space, close with Escape and navigate using the Arrow keys.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-69938491\" data-tab-title-id=\"e-n-tab-title-69938491\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-69938491\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tUsing the 7-day warranty\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-69938492\" data-tab-title-id=\"e-n-tab-title-69938492\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-69938492\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tWhich items are non-exchangeable?\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-69938493\" data-tab-title-id=\"e-n-tab-title-69938493\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-69938493\" style=\"--n-tabs-title-order: 3;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tHow should I send the item?\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-69938494\" data-tab-title-id=\"e-n-tab-title-69938494\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-69938494\" style=\"--n-tabs-title-order: 4;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tHow should I send the item?\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-69938491\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-69938491\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-6d17b4a e-con-full e-flex e-con e-child\" data-id=\"6d17b4a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-03dea6c e-flex e-con-boxed e-con e-child\" data-id=\"03dea6c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-52155b9 elementor-widget elementor-widget-text-editor\" data-id=\"52155b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li><span lang=\"EN-US\"> <\/span><span dir=\"RTL\" lang=\"FA\">If the purchased item has a defect or technical issue<\/span><span lang=\"EN-US\">.<\/span><\/li>\n<li><span dir=\"RTL\" lang=\"FA\">Any defects or technical issues must be reported to Eshraq within a maximum of 7 days after receiving the item<\/span><span lang=\"EN-US\">.<\/span><\/li>\n<li><span dir=\"RTL\" lang=\"FA\">It is necessary to keep the original carton and box of the products until the end of the 7-day period, and it is strongly advised not to discard them<\/span><span lang=\"EN-US\">.<\/span><\/li>\n<li><span dir=\"RTL\" lang=\"FA\">The use of this service is only possible if the item is returned to Eshraq in its original carton or box<\/span><span lang=\"EN-US\">.<\/span><\/li>\n<li>Labeling or writing descriptions, addresses, or any other information on the original carton or box of the item, or tearing and damaging it, will void the return warranty<span lang=\"EN-US\">.<\/span><\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-69938492\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-69938492\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\" elementor-element elementor-element-ec30e10 e-con-full e-flex e-con e-child\" data-id=\"ec30e10\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-392d718 e-flex e-con-boxed e-con e-child\" data-id=\"392d718\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8ccbd4a elementor-widget elementor-widget-text-editor\" data-id=\"8ccbd4a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li><span dir=\"RTL\" lang=\"FA\">This service does not cover technical or cosmetic defects (such as breakages, scratches, and similar damage to the item&#8217;s body and decorative parts) resulting from improper use by the user.<br \/> Improper use after the delivery of the item includes cases such as transportation and handling, installation and setup, adjustments, unusual applications, maintenance, and use that deviates from or is different from the manufacturer&#8217;s recommendations (as specified in the product manual).<br \/><\/span><span lang=\"EN-US\">.<\/span><\/li>\n<li><span dir=\"RTL\" lang=\"FA\">If the purchased item does not match the specifications or physical appearance as described on the website<\/span><span lang=\"EN-US\">.<\/span><\/li>\n<li><span dir=\"RTL\" lang=\"FA\">In case of discrepancies, they must be reported to Eshraq&#8217;s after-sales service within a maximum of 24 hours after receiving the item, either by phone, email, or in person<\/span><span lang=\"EN-US\">.<\/span><\/li>\n<li><span dir=\"RTL\" lang=\"FA\">If the discrepancy is visible without using the item, such as color or specifications listed on the body, the item must be in its original condition and unused<\/span><span lang=\"EN-US\">.<\/span><\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-69938493\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-69938493\" data-tab-index=\"3\" style=\"--n-tabs-title-order: 3;\" class=\" elementor-element elementor-element-f702cee e-con-full e-flex e-con e-child\" data-id=\"f702cee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e31c2b4 e-flex e-con-boxed e-con e-child\" data-id=\"e31c2b4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a3f7bd elementor-widget elementor-widget-text-editor\" data-id=\"7a3f7bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>Please contact the after-sales support experts before taking any action.<\/li>\n<li>Please avoid sending the item without coordinating with Eshraq&#8217;s after-sales service.<\/li>\n<li>For shipping, the item should be securely packed in its original box or carton.<\/li>\n<li id=\"eJOY__extension_root\" class=\"eJOY__extension_root_class\" style=\"all: unset;\"> <\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-69938494\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-69938494\" data-tab-index=\"4\" style=\"--n-tabs-title-order: 4;\" class=\" elementor-element elementor-element-b2a85fc e-con-full e-flex e-con e-child\" data-id=\"b2a85fc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6979cff e-flex e-con-boxed e-con e-child\" data-id=\"6979cff\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-003a6db elementor-widget elementor-widget-text-editor\" data-id=\"003a6db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>If a technical defect, technical or physical discrepancy, or cosmetic damage is confirmed by Eshraq&#8217;s after-sales service experts, the shipping costs will be covered by Eshraq.<\/li>\n<li>To reimburse the postage cost to the customer, a postal receipt with the postal company&#8217;s stamp must be sent along with the item to Eshraq. Additionally, a photo of the receipt should be emailed to <a href=\"mailto:services@eshraagh.com\">services@eshraagh.com<\/a>.<\/li>\n<li>In case of withdrawal from the purchase, or if the defect or discrepancy is not confirmed by Eshraq&#8217;s experts, the cost of shipping and receiving the item back will be borne by the customer.<\/li>\n<\/ul>\n<div id=\"eJOY__extension_root\" class=\"eJOY__extension_root_class\" style=\"all: unset;\"> <\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return Policy Using the 7-day warranty Which items are non-exchangeable? How should I send the item? How should I send the item? If the purchased item has a defect or technical issue. Any defects or technical issues must be reported to Eshraq within a maximum of 7 days after receiving the item. It is necessary [&hellip;]<\/p>\n","protected":false},"author":2890,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-26988","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Return Policy - Ishraq Online Store<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/eshraagh.com\/pe\/return-of-goods\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return Policy - Ishraq Online Store\" \/>\n<meta property=\"og:description\" content=\"Return Policy Using the 7-day warranty Which items are non-exchangeable? How should I send the item? 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