Eshraq website respects and protects the personal information of individuals who use its services.

It also commits to defending your privacy to the best of its ability and, in this regard, will develop the necessary technology to make your use of the site as secure and safe as possible. In fact, by using this site, you express your consent to this policy.

The Eshraq online store, while respecting the privacy of its users, requests information from users for purchases, submitting reviews, or using certain website features in order to provide secure and reliable services. For processing and shipping orders, information such as address, phone number, and email is required. Since all activities of the Eshraq online store are legal and based on e-commerce laws, and during the purchase process an official invoice and, upon request by legal entities, a value-added tax certificate is issued, entering information such as name and national ID for individuals or economic code and national registration ID for organizational purchases is necessary. Additionally, the email address and phone numbers that the customer registers in their profile are the only official and verified contact details, and all correspondence and responses from the company will be conducted through them. Therefore, entering the address, email, and both mobile and landline phone numbers by the customer is considered as confirmation of their accuracy. If these details are not entered correctly or completely, the Eshraq online store may request additional information from the customer to ensure the accuracy and validity of the order. Customers can enter another person’s name, address, and phone number for order delivery, and the Eshraq online store will use this information solely for the purpose of delivering that specific order.

The responsibility for keeping and maintaining the password lies with the users, and to prevent any potential misuse, users should not disclose it to others. The Eshraq online store considers users’ personal identities to be confidential and does not transfer their personal information to any individual or organization, unless required by a legal order to provide it to relevant authorities.